Support
Here are answers to the most common questions. If yours is not among them, just write to us.
How accurate are the nutrition values?
All values are estimates made by an AI. The more precisely you describe a meal, the better the estimate. Amount or weight, how it was cooked (fried, boiled, with oil) and, for photos, a view from slightly above showing the whole plate all help. You can edit every entry afterwards.
Calonic is a lifestyle product, not a medical device. If you have a medical condition, are pregnant or have had an eating disorder, please talk to a doctor before changing how you eat.
What is free and what does Premium cost?
You can try Calonic for free and even without an account, with a limited number of analyses per day. Premium gives you up to 50 analyses a day, your personal daily goal, the daily balance, the food and weight diary, favourites, the daily reminder and automatic sync with Apple Health and Health Connect.
The first week is free. The app shows you the exact price for your country before you buy.
How do I cancel my subscription?
Your subscription runs through the store where you bought it.
- iPhone: open Settings, tap your name at the top, then Subscriptions and Calonic.
- Android: open the Play Store, tap your profile picture, then Payments and subscriptions, Subscriptions and Calonic.
Cancel at least 24 hours before the end of the period. Deleting the app or your account does not end the subscription.
Does my subscription work on iPhone and Android?
Yes. Your subscription belongs to your Calonic account. If you sign in with the same account on another device, Premium is active there too, whether iPhone or Android. You can manage and cancel it only in the store where you bought it.
How do I redeem a code?
- iPhone: in Calonic, tap "Redeem code" on the subscription screen. Alternatively, tap your profile picture in the App Store and choose "Redeem Gift Card or Code".
- Android: on the subscription screen choose the monthly plan and tap the button. On Google's purchase screen tap your payment method and then "Redeem code". On Google, codes only work for the monthly plan.
How do I allow Apple Health or Health Connect?
- iPhone: open the Health app, tap your profile picture, then under Privacy tap Apps and Calonic, and turn the permissions on.
- Android: in Settings go to Health Connect, App permissions and Calonic, and turn the permissions on.
You switch on automatic sync, which is part of Premium, in Calonic under Settings. Your data stays saved in Calonic even if you do not grant access.
I bought Premium but the app does not show it
Sign in with the account you used for the purchase and tap "Restore purchases" on the subscription screen. If that does not help, write to us with your Calonic ID from the settings.
How do I delete my account and my data?
In the app, go to Settings and tap "Delete account". This deletes your account and all related data, including profile, meals, photos, weight entries and favourites. Chats recorded without an account are deleted automatically after 30 days.
If you can no longer access the app, write to mz@calonic.com from the email address of your account. Cancel a running subscription separately in the store. More in the Privacy Policy.
Contact
Write to mz@calonic.com. The quickest way is from the app under Settings. Your Calonic ID is then already in the email and we can find your account right away. We usually reply the same day.